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Highland Water District

Online Payment Policy

 

Keep in mind that your payment may not post to your account the day you make it. Sometimes it takes a full business day to post to the bank from the card company.

Policy:

The District Customers may make partial payments or payments in full to the District by an online process through acceptable debit and credit cards for any debt the customer may owe to the District.

In the event the bank, or other banking entity, credit or debit card company rejects or otherwise does not honor the payment made by the customer and charges the District for the non-payment costs, the District shall assess a penalty to the customer in an amount equal to that charged the District by the entity who charges the District plus the standard service fee for each transaction of the customer in the minimum amount of seventy five cents ($0.75) for each on line payment transaction of the District's customer.

A minimum service charge of  seventy five cents ($0.75) shall be charged by the District to each customer who subscribes to the online payment program. In addition after the first charge in any one month, there shall be an additional minimum fee of seventy five cents ($0.75) for each additional payment made in a single month and regardless of the amount of the partial or full payment.

The District Manager shall monitor and report to the Board of Commissioners the online payment policy at least quarterly to ascertain whether the minimum seventy five cents ($0.75) fee is adequate to cover the District's expense of the online payment program or whether the expense should be increased because of the additional work for staff.

In the event a customer intentionally or through negligence or thoughtlessness or poor planning causes three violations of this policy to occur within any twelve (12) month period the District, at its sole discretion, may refuse to accept online payment from the customer violating this policy. The District may also insist on collecting the delinquent amount owed, including any additional fees and cost from the customer in violation of this policy by receiving payment from the customer in cash, money order or bank certified or cashier check.

 

 

 

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